Level 2 · Online flexible learning · Customer service
A four-unit Level 2 certificate on delivering customer service, meeting customer needs, giving a good experience, and using feedback.
Government funding may be available to eligible adults. The training provider confirms eligibility, availability and enrolment.
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What is the Level 2 Customer Service course?
It is an online Level 2 Certificate in Principles of Customer Service, usually studied over about seven weeks. Units cover delivering service, meeting customer needs, customer experience and using feedback. The provider Pre-Check confirms funding.
This course is aimed at people who work in customer service and want structured knowledge of meeting customer needs and using feedback.
The current LCG units cover delivering excellent service, understanding customer needs, giving a great customer experience, and learning from feedback while promoting products and services.
Learning Gateway is not the training provider. These courses are available through our training-provider network. Funding and final eligibility are confirmed by the provider.
Units and topics below are taken from the current Learning Curve Group course page.
Learning Curve Group has given UK Learning Gateway this baseline for Level 2 Flexible Learning learners. It is a starting point only — the provider's Pre-Check makes the final decision.
Final funding eligibility is determined through Learning Curve Group's Pre-Check and can vary by your circumstances, where you live, the funding route and provider availability. UK Learning Gateway does not override the provider's decision.
Availability and funding can depend on where you live. The provider's Pre-Check will confirm the options available for your postcode.
Step 1
Use this page to decide whether the qualification is the right starting point for you.
Step 2
You leave this site and continue to Learning Curve Group's secure funding Pre-Check.
Step 3
Learning Curve Group reviews your details against current funding rules and availability.
Step 4
If you are eligible, you are passed to the appropriate delivery or enrolment provider for that course.
Step 5
The delivery provider completes final enrolment, identity and evidence checks before you start.
No course can guarantee a job. Role examples come from the provider's current course page and are context only.
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If you are still comparing options across providers, you can also check general eligibility. That is a separate UK Learning Gateway form and is not required before this course's provider Pre-Check.
